Maintenance FAQs

For after-hours maintenance needs, please call 678-293-8008

If you are experiencing a life-threatening emergency, call 911 immediately. If you smell gas, contact your gas provider immediately.

Emergency Maintenance refers to any life-threatening event such as:

Major plumbing leak.

• Turn off the water and call our office at 678-710-8056 during normal business hours. If it is outside normal business hours, please call the after-hours line at 678-293-8008.

Gas Leak

• Immediately call your gas company provider, and then contact our office at 678-710-8056 if it’s during normal business hours. If it’s outside normal business hours, please call the after-hours line at 678-293-8008.

Heat/AC

• A non-functioning A/C is not deemed an emergency unless the indoor temperature exceeds 90 degrees and the property has only one unit. Similarly, a lack of heat is not an emergency unless the indoor temperature falls below 50 degrees and there is only one heating unit in the property.

By submitting a request, you acknowledge that you have read and understand the maintenance request procedures. Your submission represents your acknowledgment of our written notice of intent and grants us permission to enter your residence to complete repairs. We will contact you with a more specific date and time; however, this notice fulfills our obligation to inform you in writing of our intent to enter your residence.

How To Submit A Maintenance Request

Go to the Tenant Portal login page, enter your email address and password, then click the Login button.

1. Note: Use the same email address you have on file with your property management company. The first time you access the system, you will be prompted to create a password and activate your account.
2. Once logged into the Tenant Portal, click the New Maintenance Request button.
3. On the ‘Create a New Maintenance Request’ page:
   • Enter a description of the problem and suggest a possible solution.
   • Select the issue type.
   • Answer any clarifying questions.
   • Add photos, if applicable.
   • Select the radio button to authorize the management company to enter with their key.
4. Click the Submit Request button.
5. After submission, you can track the status of your request within the ‘Maintenance’ section of the Tenant Portal.

Important:

Repairs for damage caused by your negligence or misuse are your responsibility. In such cases, repairs will be carried out, and you will be billed for the cost of labor and materials. Please read the following information before submitting a request for garbage disposal or GFCI outlet repairs.

• Garbage Disposal Do’s

  • Do keep your garbage disposal clean: Pour a small amount of dish soap inside and run the garbage disposal with cold water for a minute or so after washing dishes.
  • Do run your garbage disposal regularly: Regular use prevents rust, corrosion, and the accumulation of obstructions, ensuring all parts remain in motion.
  • Do grind food waste with a strong flow of cold water: Cold water helps solidify grease or oils that may enter the unit.
  • Do grind certain hard materials: Small chicken and fish bones, eggshells, and small fruit pits can create a scouring action inside the grind chamber, cleaning the garbage disposal’s walls.
  • Do grind citrus peelings: Lemon or orange peels can help freshen up drain smells.
  • Do cut large items into smaller pieces: Place them in the garbage disposal one at a time, rather than trying to force a large amount in all at once.

• Garbage Disposal Don'ts

  The Most Important Rule of Thumb: Do not put anything in the garbage disposal that is not biodegradable food. A garbage disposal is not a trash can; it is only for food scraps. Non-food items can damage the blades and the motor. When in doubt, throw it out!

  • Don’t grind non-biodegradable items: Avoid glass, plastic, metal, or paper.
  • Avoid combustibles: Do not grind anything that could ignite.
  • No cigarette butts: These do not belong in the garbage disposal.
  • Keep grease out: Do not pour grease, oil, or fat into your garbage disposal or drain, as it can clog the system.
  • Use cold water: Hot water can cause grease to build up and clog drains.
  • Be cautious with fibrous materials: Items like corn husks and celery stalks can jam the motor.
  • Complete the grinding process: Do not turn off the motor or water until grinding is finished.
  • After turning off the disposal, let the water run for at least 15 seconds.
  • Moderate potato peels: Too many can create a paste that may cause the blades to stick.
  • Feed food slowly: Introduce food into the disposal bit by bit with cold water running.
  • Avoid expandable foods: Pasta and rice can expand and cause clogs.
  • No large animal bones: These can be too hard for the disposal to handle.
  • Avoid harsh chemicals: Substances like bleach can damage the disposal. Use Borax for a natural cleaning alternative.

• Keeping Your Garbage Disposal Running Problem-Free

  Ice is an extremely effective and inexpensive method for cleaning your garbage disposal, sharpening the blades, and breaking up any accumulated grease build-up. Simply toss a few ice cubes into the garbage disposal and run it. As the garbage disposal chops the ice cubes, the resulting ice chips will effectively scour all the hard-to-reach areas of the unit and then melt away down the drain. Try this once or twice a month to keep your garbage disposal in good working order.

• To Remove or Prevent Nasty Garbage Disposal Smells:

  Here are some natural methods to clean your garbage disposal that are environmentally friendly and very cost-effective:

  • Citrus Treatment: Periodically, toss a lemon or orange into the disposal. The oils and juice from the fruit peels naturally clean the interior walls of the garbage disposal and leave a fresh, long-lasting scent.
  • Vinegar Ice Cubes: Freeze vinegar in ice cube trays and run them through the disposal. This sharpens the blades and safely eliminates odor-causing bacteria.
  • Baking Soda: For persistent odors, pour baking soda into the drain and let it sit for several hours before running the water and the garbage disposal.
  • Borax: For tough odors, pour 3-4 tablespoons of Borax down the drain and let it sit for an hour. Afterwards, turn on the water to flush the Borax away.

• GFCI Outlets